Customer Service Representative - Full Time

Job Description

Job Description

Benefits:

• 401(k) matching
• Employee discounts
• Health insurance
• Paid time off
• Wellness resources

Customer Service Representative

We’re looking for a compassionate, detail-oriented Customer Services Representative to support our clinic operations. In this role, you’ll be the first point of contact for our clients—helping create a positive, informative, and supportive experience for both people and their pets.

What You’ll Do

Administrative Support & Client Communication

• Answer calls, emails, and messages with professionalism and care 
• Schedule wellness visits, spay/neuter appointments, and adoption meetings 
• Provide accurate information and guide clients to the right resources 
• Maintain accurate records across multiple systems 
• Support reporting and documentation tasks 
• Deliver a welcoming, high-quality front desk experience 
• Process payments and complete daily cash reconciliation 
• Communicate policies, procedures, and required protocols clearly 

Client Education & Advocacy

• Explain basic veterinary topics such as vaccines, preventative care, and medications 
• Accurately relay instructions from veterinary staff 
• Collect medical and behavioral histories from pet owners 
• Support and promote our mission of pet retention, spay/neuter, and wellness care 

Clinic Support

• Assist with patient intake and check-in processes 
• Learn and use clinic software systems 
• Provide preventative care products (flea/tick, heartworm) as appropriate 
• Communicate patient updates or concerns to veterinary teams 
• Review discharge instructions and answer client questions 

Patient Care (Client-Facing)

• Gather detailed intake information for each visit 
• Review aftercare and post-operative instructions with clients 
• Communicate potential risks or follow-up needs as directed 
• Coordinate with care teams on services, updates, and billing 

Animal Handling (Minimal)

• Recognize basic animal behavior and body language 
• Handle animals safely within your comfort level 
• Ask for assistance when needed 

Environment Care

• Keep reception and lobby areas clean, organized, and welcoming 
• Restock supplies and maintain a professional front desk environment 

What You Bring

• High school diploma (or equivalent) and valid driver’s license 
• Previous administrative or customer service experience 
• Strong communication and multitasking skills 
• Comfort working with computers (Microsoft Office, email, and new systems) 
• Ability to follow and clearly explain instructions 
• Positive, empathetic, and team-oriented approach