Credit & Collections Representative

Credit & Collections RepresentativeThe Credit & Collections Representative is responsible for managing customer credit accounts, collecting outstanding balances, and maintaining accurate payment records. This role ensures timely receipt of payments, supports customer inquiries, and partners with internal teams to resolve billing issues professionally and efficiently.Responsibilities:Manage assigned customer accounts and monitor payment activityContact customers regarding overdue balances via phone, email, and written communicationMaintain detailed records of collection activities and account statusReview and analyze credit applications, credit limits, and payment historyInvestigate and resolve invoice discrepancies and account disputesProcess payments and apply funds accurately to customer accountsIssue account statements and follow-up remindersWork closely with Billing, Customer Service, and Accounting teamsRecommend accounts to be placed on credit hold or for further action when necessaryPrepare reports on aging accounts, collection status, and performance metricsEnsure compliance with company policies and applicable regulationsSalary: $25.00Position Requirements:Strong communication and customer-service skillsAbility to negotiate payment arrangements professionallyProficient in Microsoft Office (Excel, Outlook, Word)Detail-oriented with strong analytical and problem-solving abilitiesAbility to manage multiple accounts and prioritize deadlinesFamiliarity with credit laws and collection best practicesFull-Time/Part-Time: Full-TimeShift: DaysDivision: East Coast Warehouse & Distr Corp