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Field IT Ops Lead - End-User & Incident Resolution

ASM Research, An Accenture Federal Services Company

A technology consulting firm is seeking a Field Office Support Lead in Annapolis, Maryland. This role involves managing field IT support operations, ensuring the reliability and security of devices and connectivity. Responsibilities include coordinating technician dispatches and troubleshooting issues while leading a team of Field Office Technicians. Candidates must possess a bachelor's degree and have a minimum of 8 years of related experience, including incident management and user support. This position requires U.S. citizenship due to federal requirements. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

Vacancy posted 2 days ago
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