Operations Coordinator

Title:

Operations Coordinator, Des Moines, IA

Country - department:

Operations, North America

Direct report / matrix report:

Site Manager, Des Moines, IA

Purpose of the job:

The Operations Coordinator (SCOC) is responsible for ensuring local operations activities are performed efficiently, cost-effective, and on time in accordance with global governing processes, procedures, management tools and reporting activities. This involves coordinating necessary logistics activities, driving exceptional communication with suppliers when necessary as well as with internal departments, and teaming with all departments/individuals on operational issues to ensure best in class quality standards and customer demands are met.

Main Responsibilties / tasks:

Random but not limited to:

• Coordinate with Warehouse Receiving to ensure accurate and compliant processing of incoming packing slips.
• Collaborate cross-functionally with operations, sales, supply chain, finance, and customer service teams.
• Obtain missing or incomplete packing slips from Back Office Purchasing or suppliers to support accurate international receiving.
• Process ERP goods receipts for Des Moines inventory, in-transit, and drop shipment materials.
• Create, schedule, and manage domestic and international outbound shipments.
• Generate accurate invoices for shipped materials.
• Review Sales Open Order Reports (S.OOR) and prepare shipment documentation for warehouse execution.
• Maintain international inbound shipment status reporting for air and ocean freight visibility.
• Prepare month-end Incoterm shipping and delivery reports for finance.
• Support inventory discrepancy analysis and reconciliation with the warehouse team.
• Coordinate with Customer Service on Customer Open Order (OOR) reports.
• Research and provide shipment tracking and proof of delivery (POD) upon request.
• Manage incoming mail review, scanning, and document distribution.
• Perform Accounts Receivable follow-up to support cash flow and working capital improvements.
• Create purchase orders as needed, including credit card-supported purchases.
• Support light sourcing activities for known items.
• Obtain and manage current customer sales tax exemption certificates.
• Obtain current service provider Certificates of Insurance (COIs).
• Perform monthly finance revenue recognition delivery report.
• Perform additional duties in support of operational objectives.

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Succes Criteria

• Accurate, timely, and compliant execution of end-to-end logistics, order fulfilment, and financial support activities with minimal errors, delays, or rework.
• Clean and auditable reporting, improved inventory accuracy, reduced order or billing discrepancies, timely customer responses (tracking and PODs),
• Efficient AR follow-up that supports cash flow objectives, and the ability to flexibly support purchasing and sourcing
• Maintain service levels and customer satisfaction.

Professional background Education + work experience:

Need-to-have qualifications:

• A minimum of 3 years' experience in operations support.
• Microsoft excel at user-to-experienced level
• Microsoft word and Office at user level
• Experienced in administration and hands-on activities
• Ability to learn and navigate an ERP platform

Nice-to-have qualifications:

• Microsoft Power Point (PPT) at user level
• Experienced in Business Central or any other ERP-system
• Knowledge of customer and supplier web portal

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Personal Qualifications

Personality / preferred behavior

Individually to fulfill the job:

• Customer support and service when required and directed by the local management and Resolux Group Matrix owner.
• Able to show critical thinking, problem analysis and resolution.
• A structured and detail-oriented approach in managing daily tasks.
• Able to navigate in changing priorities.
• Flexible to act as backup for other internal administrative functions within the Des Moines facility.
• Physical requirements include standing, sitting, bending, stretching, lifting, potential for forklift operation and various manual hand operations associated with warehouse and shipping operations.
• Well organized and proactive in managing and improving their workflow.
• Must be drug free and pass a background check.
• Overtime is required from time to time.
• Reliable transportation is required.

In general, to join the Resolux-team:

• Think Globally - Act Locally
• Show Trust
• Live Quality
• Say "Yes-We-Can"

Be a role model according to our Leadership program "UNITE"

Number of travelling days:

Expected to be 0 days per year


Work remotely. Only when authorized by the Site Manager, Country Manager, or Resolux Group Global Management team

Date & designed by:

04.21.2026 by JW/GL