Restaurant Lead

Job Description

Job Description

About Us

Counter Service is an innovative, chef-driven restaurant brand founded by Steve Ells, the

visionary behind Chipotle. We are looking for a Restaurant Lead to help drive excellence.

We’re seeking passionate, detail-oriented leaders to help drive excellence in our restaurant

operations. As a Restaurant Lead, you’ll play a key role in managing shifts, developing team

members, and ensuring exceptional guest experiences—while preparing to grow into a future

management role.

What You’ll Do:

Lead Daily Operations

● Manage restaurant operations during assigned shifts, ensuring smooth, on-time

service

● Open and/or close the restaurant following company procedures and checklists

● Troubleshoot customer concerns and provide timely, effective solutions

● Support the Restaurant Manager in maintaining labor targets, shift flow, and

overall team coordination

Drive Food Quality & Safety

● Monitor food preparation and presentation for consistency and excellence

● Conduct line checks and taste through the line daily to uphold food standards

● Train team members on tasting protocols and quality control practices

● Ensure full compliance with NYC Department of Health regulations and sanitation

standards

Team Development & Training

● Onboard and train new team members; support skill development across roles

● Deliver in-the-moment coaching and performance feedback

● Foster a positive, high-hustle, and respectful team culture

Support Administrative & Operational Needs

● Write and update prep lists based on par levels, sales, and menu needs

● Assist with inventory tracking, placing orders, and receiving deliveries when

delegated

● Collaborate with management on team deployment to optimize service and labor

Attendance & Reliability:

● Maintain consistent and dependable attendance in alignment with scheduled shifts.

Arrive on time, prepared, and ready to contribute to a high-functioning production

environment.

What We’re Looking For

● 1–2 years of restaurant or food service experience (shift lead or supervisory

experience a plus)

● Strong organizational and communication skills

● Calm under pressure, comfortable multitasking in a high-volume environment

● A true team player who leads by example and hustles

● Passion for food, hospitality, and team development

● NYC Food Protection Certificate (preferred or willingness to obtain)

● Flexible availability, including nights, weekends, and holidays

● Fast food or quick-service restaurant experience

\nCompany Description

Counter Service is a sandwich-y spot riffing on the culinary culture of NYC and putting it on bread. Good bread.

Founded by Steve Ells (the visionary behind Chipotle) alongside fine-dining chefs, Counter Service was built to revolutionize fast-casual operations. Our mission is simple: Serve Great Food.

We believe the restaurant industry needs to work better for the people who work in it. We build systems that allow real cooks to do what they do best, offer competitive pay, and create clear paths for growth.

We’re expanding fast across New York City— if you love great food, value a high-hustle team culture, and want to build a career in a fast-growing, chef-driven brand, come work with us.

Company Description

Counter Service is a sandwich-y spot riffing on the culinary culture of NYC and putting it on bread. Good bread.\r\n\r\nFounded by Steve Ells (the visionary behind Chipotle) alongside fine-dining chefs, Counter Service was built to revolutionize fast-casual operations. Our mission is simple: Serve Great Food.\r\n\r\nWe believe the restaurant industry needs to work better for the people who work in it. We build systems that allow real cooks to do what they do best, offer competitive pay, and create clear paths for growth.\r\n\r\nWe’re expanding fast across New York City— if you love great food, value a high-hustle team culture, and want to build a career in a fast-growing, chef-driven brand, come work with us.