Veterinary Client Service Representative

Veterinary Client Service Representative Full-Time Location: Largo, FL Tampa Bay Veterinary Specialists & Emergency Care Center, a Thrive Pet Healthcare partner, is seeking a motivated Veterinary Client Service Representative to join our growing team. At Tampa Bay Veterinary Specialists, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources. About You As a Veterinary Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. Our Client Service Representatives will answer and triage phone calls from clients, schedule appointments and procedures, check in clients, monitor flow, manage record requests, process payment transactions and more! Experience & Skills Requirements Experience in a veterinary setting strongly preferred 2+ years of client service representative experience required High school diploma or equivalent Empathy, compassion and a genuine love for animals Excellent communication, organization, and problem-solving skills Role Responsibilities Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients. With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow. Assist clients with checking in, scheduling appointments and processing payments. Maintain a clean and welcoming reception area. Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments. Assist in maintaining relevant, comprehensive medical records with the support of practice systems. Be willing to guide, mentor and support fellow team members. Benefits – our care in action Competitive pay 401(k) with no waiting period to enroll and employer match after one year Mental health resources, including 24/7 access to Lyra Health Paid Parental Leave Purr-ental leave for when you adopt a pet Employer-sponsored childcare and elder care Personalized care for every family-forming journey FREE CE Courses Pet perks and veterinary service discounts Student loan management tools and assistance #J-18808-Ljbffr