Senior Product Manager

About the Role ServiceTitan is building the operating system for the trades and is looking for a Staff Product Manager to join our Data & AI Platform team. The role focuses on leading algorithmic systems such as ranking, deduplication, and causal inference that underpin many downstream product features. It is a senior individual‑contributor position that requires deep statistical thinking and the ability to translate ambiguous, data‑driven problems into clear, actionable product requirements. What you’ll do Define and own the roadmap for algorithmic systems that are highest priority based on domain team and customer needs (ranking, deduplication, causal inference, or similar). Translate customer pain points—such as bad matches, untrustworthy rankings, and misleading conclusions—into statistically rigorous product requirements. Co‑author PRDs for problems where the “right answer” is not obvious, defining evaluation criteria as part of the solution. Partner with ML and engineering teams to evaluate model tradeoffs (precision/recall, false‑positive cost, explainability vs. accuracy) and make product decisions when no clean answer exists. Set measurable, multi‑quarter goals for algorithmic system health and lead cross‑functional teams toward them with rigor. Lead discovery with domain product teams and customers to understand where algorithmic errors impact time, money, or trust. Proactively resolve disagreements over methodology, ownership, and model quality before they stall other teams. What you’ll bring 5+ years of product management experience in enterprise B2B SaaS with a strong track record. Experience with ranking/recommendation systems, entity resolution, or causal inference—ideally across multiple domains. Genuine statistical fluency, comfortable with precision/recall tradeoffs, confounding vs. causation, and model evaluation. Demonstrated ability to define evaluation criteria and “what correct looks like” for new statistical problems from scratch. Comfort with context‑switching between algorithmic domains as priorities shift. Strong communication skills, able to explain model tradeoffs to domain PMs, ML engineers, and customers at varying levels of technical detail. Self‑starter who takes initiative and holds themselves accountable to outcomes; “mostly works” is not good enough. Why This Role Matters Algorithmic systems such as ranking, deduplication, and causal inference quietly decide what ServiceTitan surfaces, trusts, and acts on for both internal teams and customers. A wrong decision can lead to a customer trusting a bad recommendation or duplicate records remaining separate, which may go unnoticed. Your work will apply statistical rigor to decisions that are rarely handled by PMs, ensuring the systems on which many teams depend are accurate and trustworthy. Benefits Flex time, recognition, and support for autonomous work. Comprehensive onboarding, leadership training, and continuous learning opportunities. Holistic health and wellness benefits: company‑paid medical, dental, and vision; FSA and HSA; 401k match; telehealth and wellness programs. Parental leave and reproductive health support; pet insurance; legal advisory services; financial planning tools. Compensation For United States candidates, the base salary range for this role is $147,600 - $221,400 (Zone1: CA, CT, DC, MD, MA, NJ, NY, VA, WA) or $137,900 - $206,900 (Zone2: other US locations). Compensation is based on experience, skill set, and performance and may include an annual bonus, equity, and other benefits. ServiceTitan is committed to fair and equitable compensation for all employees. We comply with all applicable minimum wage laws. EEO Statement ServiceTitan is an equal opportunity employer and does not discriminate against employees or applicants on the basis of race, color, religion, sex, national origin, age, disability, pregnancy, genetic information, veteran status, or any other protected characteristic. #J-18808-Ljbffr ServiceTitan, Inc.