Medical Assistant Medical Office Rep

Medical Assistant Medical Office Rep

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As our Medical Assistant Medical Office Rep, you will help your patients and the clinical team keep the day running smoothly and efficiently so they can receive exceptional care and have a positive experience while ensuring the clinic operates optimally.

Every day you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You will also manage the front desk operations, including scheduling appointments, answering phones, and handling patient registration and inquiries. You can expect to have multiple patients daily depending on the number of physicians on-site.

You will be expected to consistently demonstrate customer service expectations as outlined, making eye contact and smiling, and actively listening with a positive, can-do attitude. You will consistently be respectful, concerned, and show empathy. You will use a scripted greeting: "Thank you for choosing __, this is (your name) how can I help you," and a scripted closing at every interaction: "Is there anything else I can do for you," both over the phone and as patients leave the clinic.

To be successful in this role, you must possess strong organizational and multitasking abilities, a keen enthusiasm to help others, a commitment to working efficiently, and genuine empathy for our patients.

Required:

• High School Graduate
• Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program
• Basic Life Support Certification-American Heart Association-AHA

Preferred:

• Six (6) months experience in an outpatient setting as a Medical Assistant and
• Six (6) months experience in an outpatient setting as a Medical Office Receptionist or an equivalent amount of experience in a high-volume customer service role in another industry/environment or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health
• Certified Medical Assistant (AAMA)