Customer Relations Representative

We are seeking a proactive, detail-oriented Sales Support/Customer Relations Rep to act as the primary liaison between our customers, field sales team, and internal operations. This role ensures a seamless customer experience by managing the end-to-end sales order process, resolving discrepancies, and maintaining high-quality service standards. Order Management: Ensure sales orders are processed accurately and expeditiously, ensuring timely shipments and adherence to delivery deadlines. Customer Advocacy: Act as the first point of contact for customers and sales reps regarding pricing, availability, product information, and order status. Discrepancy Resolution: Research and resolve order, inventory, and invoice discrepancies, taking swift corrective action to maintain positive customer relations. Operational Liaison: Collaborate with Planning/Forecasting departments to align inventory availability with customer requirements. Financial Support: Assist the credit department by resolving invoice disputes and chargebacks. Reporting & Data Integrity: Create weekly spreadsheets and sales reports for management and maintain accurate data within the CRM/ERP system. Operational Support: Review daily order status and backorder reports and provide operational support across all product brands. Qualifications 2+ years office experience. Strong multitasking and problem-solving abilities. Excellent communication and high attention to detail. Proficient in MS Office Suite (Excel, Word, Outlook). Experience with EDI order processing is a plus. #J-18808-Ljbffr