Account Manager

Account Manager

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Gallagher is one of the world's largest insurance brokerage, risk management, and consulting firms. With a global presence and a people-first culture, we partner with clients to help them protect what matters most—from their employees to their business operations. At Gallagher, you'll find a collaborative environment, opportunities to grow, and a strong focus on doing the right thing for our clients and each other.

As an Account Manager, you'll play a key role in supporting client accounts and ensuring a smooth, high-quality service experience. You'll partner closely with internal teams, carriers, and clients to manage day-to-day needs, support renewals, and help deliver effective employee benefits solutions. This is a great opportunity for someone who enjoys working behind the scenes to keep things running smoothly while also building strong client relationships.

Client Support

Serve as a day-to-day contact for client questions and support needs

Maintain accurate client records to ensure seamless service

Assist with open enrollment including scheduling, preparation, and follow-up

Help build strong relationships with insurance carriers and support client retention

Participate in quarterly client check-ins and service reviews

Account Management

Support renewals, enrollments, and ongoing account maintenance

Review policies, endorsements, and audits for accuracy

Partner with carriers to ensure correct plan setup and resolve discrepancies

Help manage financial and utilization reporting for clients

Keep systems (like BenefitPoint and agency tools) updated and organized

Assist with compliance-related documentation and processes

Insurance & Technical Support

Ensure carrier quotes are received on time and review for completeness

Identify gaps or issues in quotes and follow up as needed

Leverage your knowledge of employee benefits to support the team and clients

About You

2–5 years of experience in employee benefits or a related field

Active Life & Health license

Working knowledge of employee benefits plans and coverages

Comfortable working with clients via phone, email, and in person

Strong problem-solving and communication skills

Experience with agency management systems (or ability to learn quickly)

Proficient in Microsoft Office (Excel, PowerPoint, etc.)

Detail-oriented with strong critical thinking skills

Enjoy supporting a team and delivering great client service

Clear, professional communicator (written and verbal)

Organized and able to manage multiple priorities

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.