Spa Manager|Mokara Spa

Overview

THE MODERN HOME OF AMERICAN GOLF

Discover The Modern Home of Golf at our Frisco resort & spa. At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa. Job Description Omni PGA Frisco Resort is seeking an experienced Spa Manager to join the team of our brand-new luxury resort. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment. The Spa Manager is responsible for managing the overall direction, coordination and evaluation of the spa operations with the Director of Spa. Responsibilities Assist with the day-to-day operation of the spa. Assist the Spa Director by providing department with the leadership necessary to attain their business goals and objectives. Interact with guests as needed to ensure optimum guest service and satisfaction. Analyze and translate guest interactions into service and facility improvements. Respond to employee and guest needs with genuine concern and a sense of urgency. Assist with the development of business strategies and project plans to ensure that the design and implementation of new concepts, methods, and policies and procedures relating to the Spa are aligned with company and department goals. Adhere to all standard policies and procedures. Perform all employee and guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to employee and guest satisfaction. Develop a professional and on-going relationship with employees and guests. Discussion of internal matters of any sort with guests is not permitted. Communicate thoroughly, clearly and concisely across departments and through levels within the company. Keep work area neat, clean and organized at all times. Attend Omni required training classes and department meetings, assisting Spa Director with facilitation when required. Manage, coach and direct the Spa Management Operations team. Prepare and submit accurate and timely payroll data. Participate in the hiring process. Participate in coaching, developing and training staff. Participate in performing performance reviews. Oversee and participate in the scheduling process for your specific areas of responsibility. Assist with the preparation and adherence of the spa budget. Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently. Enforce Omni standards of appearance of Spa facilities. Enforce Omni standards of appearance, cleanliness, graciousness and service among staff. Must maintain client and spa business confidentiality/privacy at all times. Perform other job-related duties as directed by Spa Director. Qualifications Must be flexible with work schedule and able to work weekends and holidays. Must be able to communicate effectively. Familiarization with Resort Suite Minimum 1 year previous Spa management experience is strongly preferred. CPR and First Aid certification is desired. Must be able to interact with people in a professional manner under pressure. Follow all aspects of job safety. Understand that the job may require bending, stooping, and lifting of materials of moderate weight. Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement #J-18808-Ljbffr Omni Hotels & Resorts