Patient Service Representative - Pediatrics, Westwood

Pediatrics Patient Service Representative

We are looking for a knowledgeable and patient-centered team member to join our dynamic specialty Pediatrics team!

This position will support multiple specialties such as Immunology, Nutrition, and Behavioral Health. As a Patient Service Representative, you will support the Children's Health Center in Westwood by providing vital administrative support to our pediatric patients and physicians. You will help guide patients through the health system and collaborate closely with physicians to ensure patients receive comprehensive timely care. Responsibilities include, but are not limited to:

• Obtain prior authorizations
• Advocate for patients in insurance claims
• Referral processing
• Address in-basket messages
• Appointment scheduling
• Review of provider schedules
• Coordinate hospital admissions and/or procedures

Salary Range: $30.36-43.49 Hourly

Our ideal candidate will have strong background in authorizations, referral coordination, and direct collaboration with providers, ideally gained within a fast-paced medical setting, who can effectively navigate complex clinical environment. Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Highly Desired:

• Experience with medical insurance and authorization/referral processing.
• Experience working with in-baskets.
• Knowledge of specific specialty practice and/or large medical institutions.