Automotive Service Advisor

Service Advisor Position

Lakeview Ford is looking for a Service Advisor to join our growing team! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Lakeview Ford-Lincoln is a family-owned company striving constantly to discover new and innovative ways to weave our dealership into the fabric of the communities surrounding Battle Creek. While supporting numerous local and school charities, we are ever-present at events where we have an opportunity to reinforce our brand, our love for what we do, and our commitment to being more than just another car dealership.

Benefits:

• Medical
• Dental
• Vision
• Short term disability
• Life Insurance
• 401K
• Accident Advantage
• ID Protection
• HSA
• Competitive Compensation

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.