Automotive General Manager

General Manager

We are looking for a General Manager to lead, develop, and inspire our team. This role is a key driver of performance, culture, and customer experience.

Why Join Our Team?

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

At Lithia & Driveway, you'll find:

• Opportunities for advancement across a national network
• Leadership development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results
• The ability to influence store success and shape your team

What You'll Do

The General Manager oversees all store activities ensuring store targets and customer service levels are achieved. The General Manager manages the Sales, Office, Service, and Parts personnel.

• Sales Process Management.
• Ensure vehicles sales goals are attained.
• Manage daily activity of Sales Managers to ensure sales volume and productivity goals are met.
• Staff Recruiting, Training, and Development
• Develop employees by communicating expected performance standards, monitoring performance, identifying development needs, coaching, and mentoring.
• Lead store and sales meetings to cover key information.
• Review and approve store performance reports, and determine needed action.
• Customer Engagement.
• Address and resolve escalated customer concerns promptly and professionally.
• Assist Sales Representatives with customers when needed.
• Administrative Responsibilities
• Serve as liaison between the store and Lithia Home Office. Receive and communicate policy and procedure requirements/updates and hold staff accountable to them.
• Prepare and communicate work schedules for all sales related staff.
• Complete all month-end procedures.
• Facilitate communication between Parts and Service Departments.
• Ensure all Human Resource/Human Development issues are handled according to company policy
• Track ad sourcing.
• Maintain relationship with manufacturer by meeting consistently with representative to discuss product offerings, manufacturer incentives, and regional sales targets.
• Maintain facility appearance and request needed repairs.

The General Manager will report to the Operations Vice President

What You'll Bring

• 3 or more years of dealership General Manager experience
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.