Director of Operations

Director of OperationsLocation: New York (NY-based, with oversight of NY & NJ operations) Company: Exit MoldExit Mold is a fast-growing environmental services company specializing in mold and lead inspection, violations management, and remediation coordination. We work closely with property owners, real estate professionals, and contractors to ensure compliance, safety, and efficiency across every project.We are seeking a highly organized, execution-focused Director of Operations to partner directly with ownership and drive operational excellence across the business.Position OverviewThe Director of Operations will report directly to the owners and play a critical role in scaling the business. This individual will oversee daily operations, manage internal teams, and build systems that improve efficiency, productivity, and growth.This is a hands-on leadership role for someone who thrives in fast-paced environments, understands real estate/property operations, and enjoys building structure within growing businesses.Key ResponsibilitiesOversee all day-to-day office operations, ensuring smooth execution across teamsManage and support a team of 12–14 inspectors, ensuring productivity and accountabilityAct as the central point of contact for operational questions, escalations, and problem-solvingHandle issues proactively in a calm, professional, and solutions-oriented mannerOversee incoming calls, bookings, and technical inquiries related to violationsEnsure efficient scheduling and time management across all employees and inspectorsMonitor daily workflows to ensure timely completion of tasks and servicesBuild, implement, and optimize operational systems and processesConduct ongoing process analysis to identify inefficiencies and implement improvementsDevelop scalable workflows to support company growth while minimizing costsIdentify barriers to execution and recommend actionable solutionsPartner with ownership to develop and execute operational strategiesHelp drive expansion efforts across New York and New JerseyDevelop long-term plans to improve productivity, service delivery, and profitabilityCollaborate with ownership to establish employee performance goals and KPIsMonitor performance metrics and ensure accountability across the teamFoster a collaborative, inclusive, and high-performance work environmentBecome an expert in NYC mold and lead regulations, violations, and reporting requirementsEnsure all operations comply with local NYC laws, regulations, and company policiesWork closely with external partners, subcontractors, and stakeholdersTrack, analyze, and report on key operational metricsUse data to drive decision-making and improve efficiencyQualifications5–10+ years of operations experience, preferably in real estate, property management, construction, or home servicesExperience coordinating or supporting HPD and/or DOH violations, compliance, or remediation projects is preferred.Familiarity with mold, lead, asbestos, or other environmental compliance requirements is a plus.Proven ability to manage teams and improve operational processesStrong organizational and problem-solving skillsExperience building systems and scaling operations in a growing businessComfortable working in a fast-paced, hands-on environmentStrong communication and leadership skillsExperience managing scheduling, field teams, or service-based operations is highly preferredWhat We're Looking ForA true operator who enjoys execution, not just strategySomeone who can bring structure and accountability to a growing businessA leader who can balance people management with process improvementA proactive problem-solver who takes ownership and drives resultsWhy Join Exit MoldDirect access to ownership and real impact on company growthOpportunity to build and scale operations from the ground upFast-growing company with strong market demandHigh visibility role with long-term growth potentialBenefitsChoice of 4 medical plans with one at $0 payroll cost for the EmployeeFSA medical and dependent spending accountHSA available with high deductible planVision and Dental Insurance (2 dental plans to choose from!)Company paid Long/Short term DisabilityCompany Paid Life Insurance $25k401k with company matchingAncillary Benefits (Hospital, Critical Illness, Accident)Paid time off and Holidays