Operations Manager

Job Description

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

Job Duties and Responsibilities

The EchoStar Operations Manager is responsible for the overall success of a specific business office or facility. You oversee a complex operation that includes fleet management, inventory control, and a large team of Field Service Managers and Technicians. Your goal is to drive high-quality installations and repairs while maintaining strict safety and budgetary standards.

Key Responsibilities:

• Direct all employee activity to achieve key performance goals, including CSAT (Customer Satisfaction), "First Time Right" metrics, and technician productivity
• Review financial statements, sales reports, and activity data to identify areas for cost reduction or program improvement
• Implement departmental policies and goals in alignment with EchoStar’s broader mission to "reimagine the future of connectivity"

• You don't just manage technicians; you lead the managers who lead the technicians; you are responsible for hiring, mentoring, and evaluating Field Service Managers
• Ensure all staff are up-to-date on changing technologies (Satellite, 5G, Smart Home) and safety protocols
• Foster an inclusive, high-energy work environment that balances a "Mission First" mindset with employee empathy

• Oversee the maintenance and upkeep of a large fleet of company vehicles
• Manage the movement of goods (dishes, routers, cables) into and out of the facility to ensure 100% equipment availability for daily routes
• Maintain the physical site, including safety compliance and environmental sustainability programs

Skills, Experience and Requirements

Education and Experience:

• Bachelor's degree from a four-year college or university strongly preferred and 2 years management experience or equivalent combination of education and experience

• Strong leader with management experience

Skills and Qualifications:

• A strong competency in leading, developing, mentoring, and coaching
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
• Ability to write reports and correspondence
• Excellent presentation, facilitation, and communication skills
• Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
• Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
• Willingness to work flexible hours, including 45+ hours a week, including weekends

Visa sponsorship not available for this role

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on ziprecruiter.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)