SENIOR TEAM LEADER

Senior Team Leader

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for one (1) Associate Fraud Investigator level II to function as a Senior Team Leader who will:

• Oversee Associate Fraud Investigator Level I/ Family Workers Staff, and Community Coordinators.
• Focus on eligibility determinations and fraud prevention, ensuring timely case resolutions.
• Provide supervision and technical assistance to the social services staff.
• Liaison with shelter staff and community-based providers to facilitate client placement into alternative housing.
• Refer staff to the DHS Training Bureau to ensure social service staff receive adequate and ongoing training.
• Develop and monitor staffing schedules; prepare and review monthly reports on program activities and staff operations.
• Coordinate/participate in case conferences and internal/external meetings.
• Make recommendations for the development of innovative strategies/techniques to enhance programs that meet client needs.
• Collaborate with DHS contracted sites and various agencies directly involved with providing services for the homeless.
• Monitor non-compliant clients and utilize Client Responsibility procedures when needed.
• Submit Client Responsibility cases for review and sanction, when applicable.

Hours/Schedule: Tuesday – Saturday, 4PM – 12AM, RDO's Sundays and Mondays.