Emergency Response Specialist

Emergency Response Specialist (ERS)

Serve People When They Need It Most | Fast-Paced | Unlimited Growth

Are you proactive, driven, and energized by helping people? Do you thrive in fast-paced environments where no two days are the same? Do you enjoy building relationships, solving problems, and making an immediate impact? If you prefer variety over routine and enjoy being out in the field rather than behind a desk, this could be the perfect opportunity for you. If so, Paul Davis may be the place for you. As an Emergency Response Specialist (ERS), you'll be one of the first people to respond when fires, floods, and other property disasters occur. You will support property owners during difficult moments while building relationships throughout the community and helping coordinate the recovery process. This role also serves as a development path into future Emergency Response Coordinator positions.

What You'll Do

• Respond to fire, water, and storm losses
• Support Emergency Response Coordinators on large losses
• Independently respond to smaller incidents and assess opportunities
• Assist homeowners, tenants, and property managers during emergencies
• Build relationships with fire departments, first responders, adjusters, and community leaders
• Visit fire stations and participate in community events
• Help protect properties from further damage and guide customers through next steps
• Represent Paul Davis in the community
• Participate in an on-call rotation, including evenings and weekends

Who You Are

You are someone who: Takes initiative and enjoys autonomy Thrives in fast-paced, unpredictable situations Builds relationships easily and enjoys working with people Thinks quickly and remains calm under pressure Prefers challenge and variety over routine work Has a strong desire to learn, grow, and advance

Compensation & Benefits

• Competitive base salary plus bonus opportunities
• Company vehicle and fuel provided
• Cell phone and computer provided
• Flexible schedule
• PTO and sick time
• Leadership development and mentorship
• Access to Paul Davis University
• Career growth opportunities

Preferred Experience

Experience in any of the following is a plus:

• Restoration or construction
• Fire service, EMS, military, or emergency response
• Insurance or property management
• Outside sales or customer service
• Service-based industries

Requirements

• Strong communication and organizational skills
• Comfortable using technology and CRM systems
• Valid driver's license and good driving record
• Ability to manage multiple priorities
• Willingness to participate in an on-call schedule

Why This Role Matters

When disaster strikes, people need someone they can trust. This is meaningful work that allows you to make an immediate impact while building a long-term career with unlimited opportunity.

Join Paul Davis and help people recover when they need it most.

Compensation: $85,000.00 - $90,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission

To provide opportunities for great people to deliver Best in Class results