SAP Supply Chain Tower Lead (OSS) - Support (AMS) & Application Development (AD)

SAP Supply Chain Tower Lead (OSS) – Support (AMS) & Application Development (AD) As a Senior Manager – SAP Supply Chain Tower Lead (OSS), you will play a critical leadership role in shaping, delivering, and scaling SAP Supply Chain services across Application Development (AD) and Application Management Services (AMS) engagements (SAP and Non/SAP systems). You will own tower‑level delivery, drive operational excellence, and serve as a trusted advisor to clients across ongoing support, transformation, and enhancement programs. Location Must be local or willing to relocate to Cincinnati, OH. Responsibilities Own the assigned Supply Chain functional area and lead Development and AMS projects. Lead functional design discussions aligned with SAP best practices and maintain strong knowledge of business processes and cross‑module integrations. Lead the SAP Supply Chain Tower across AMS and AD, with full responsibility for delivery excellence, service quality, client satisfaction, and act as functional escalation point for issues and solution decisions. Take ownership of high‑priority incidents, production outages, and lead L2/L3 application support for the functional tower, ensuring system availability, stability, and business continuity. Engage with business users, process owners, architects, and program leadership; coordinate and lead functional workshops, design reviews, and governance forums; communicate risks, dependencies, solution options, and impacts clearly. Drive root cause analysis (RCA) and permanent fixes for incidents, problems, and change management; manage recurring issues and reduce incident backlog; ensure SLA, OLA, and KPI compliance. Oversee and guide SAP development initiatives, enhancements, and modernization programs while maintaining system stability in managed services environments. Act as a client‑facing leader, building trusted relationships with senior stakeholders and advising on solution direction, operational improvements, and transformation opportunities. Collaborate with account, solutioning, and practice leadership on growth, renewals, and expansion opportunities. Mentor and develop future leaders within the SAP Supply Chain tower, promoting a culture of excellence, ownership, and innovation. Qualifications and Experience Bachelor’s degree in Engineering, Information Systems, Supply Chain, Business, or a related field. 12+ years of SAP experience with delivery leadership across Application Development (AD) and/or Application Management Services (AMS). Strong SAP Supply Chain knowledge (past hands‑on experience) across MM, SD, PP, WM/EWM, TM, and integrated end‑to‑end processes. Executive‑level client engagement experience, serving as a trusted advisor. Experience supporting account growth, renewals, and expansion in partnership with account leadership. SAP certifications strongly preferred. Compensation The base compensation range for this role in the posted location is: $98,497‑$281,842. Benefits Paid time off based on employee grade (A‑F): Vacation 12‑25 days, company paid holidays, personal days, sick leave. Medical, dental, and vision coverage (or provincial healthcare coordination in Canada). Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada). Life and disability insurance. Employee assistance programs. Other benefits as provided by local policy and eligibility. Equal Opportunity Employment Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. Capgemini is also committed to providing reasonable accommodation during the recruitment process and throughout employment. If you need assistance or accommodation, please reach out to your recruiting contact. #J-18808-Ljbffr Capgemini