Desktop and Mobility Support

Responsibilities Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and tasks Deployment of device drivers and windows patch updates Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices Manage the Security compliance health status of end user workstations Monitor security patching status and remedy deficiencies proactively Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral incident calls assigned from Service Desk team Adjust configuration options as required to resolve defects identified while performing corrective action on a device Investigate desktop level incidents and identify root causes to provide solutions Deployment, monitoring, reporting of device drivers including BIOS & utilities Support Windows 11 feature upgrade using modern management techniques – SCCM/Auto Pilot L2 workstations operational support Monitor and report on user experience Report on workstation image deployments and patch compliance metrics Salary Range $60,000-$70,000 per year Employee Benefits Summary Discretionary Annual Incentive Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Family Support: Maternal & Parental Leaves Insurance Options: Auto & Home Insurance, Identity Theft Protection Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement Time Off: Vacation, Time Off, Sick Leave & Holidays Legal & Financial Assistance: Legal Assistance, 401(k) Plan, Performance Bonus, College Fund, Student Loan Refinancing #J-18808-Ljbffr Tata Consultancy Services