Senior Desktop Support Engineer

Role: Senior Deskside support Engineer Location: Boston, MA Experience: 8-12 years Roles and responsibilities: Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling. Job Description: Provide Break-Fix and end user support activities as required. Installing and configuring hardware and software components for Windows workstations to ensure usability by end users. Troubleshoot hardware and software issues for Windows workstations and mobility support/management. Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops and scanner devices. Perform data collection/preservation activities as they relate to migrations and/or eDiscovery. Provide smart Hands and Feet support for Technology team on demand. Rack and Stack Support for commissioning/decommissioning infra devices. Provide physical access to vendors on demand for site/communication rooms. Good knowledge and experience in managing power shut‑down maintenance activities which includes shutting down network devices and servers in the Data Center. Printer management/usage monitoring and coordinate with vendors to ensure print services continuity. Co‑ordination for cable patching with vendors or enable on demand. Ensure basic network connectivity (LAN), Wi‑Fi access / Video Tandberg / Printer/ Voice are available at site. Advanced troubleshooting/problem‑solving capabilities to narrow down root cause of incidents reported by end users for IT devices and mobility support/management. Installing and configuring hardware and software components to ensure usability by end users. Manage IT asset lifecycle management for the location/region including asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal and system updates. Experience in supporting overall manufacturing/lab IT systems and IT devices. Familiarity with manufacturing, lab or distribution center IT equipment. Includes but is not limited to scanners, printers (Zebra, etc.), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc. Advanced communications skills to work with multiple teams and/or OEMs on high‑priority issues. Advanced Microsoft skills (server support, etc.). Knowledge/understanding of GMP and GxP. Knowledge/experience on working in a Clean Room environment and/or Manufacturing environment. Strong focus on quality and attention to detail. Job Qualifications: Strong analytic/troubleshooting skills. Strong communication skills. Strong understanding of MS Windows operating systems. Strong working knowledge of MS Office and basic business application. Strong customer support skills. Minimum 2 years of deskside support services. Basic knowledge of networks, telecom and compute/storage. Advanced knowledge of MacOS & iOS environment & administration. Advanced understanding of MacOS imaging & end‑point deployment process. Basic understanding of policy, user certificates and keychains design, management and deployment. Advanced knowledge of mobile device support. Applications will be accepted until 20 July,2026. The annual salary for this position is between $78,000 and $88,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Medical/Dental/Vision/Life insurance Paid holidays plus paid time off 401(k) plan and contributions Long‑term/Short‑term disability Paid parental leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #J-18808-Ljbffr Cognizant