Hotel Front Desk Agent

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:

• Handle customer complaints as necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications:

• Must have graduated high school, received a GED or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

About Company

Find us in the Pearl District, surrounded by vibrant shopping and dining. Downtown Portland, Union Station, and cultural attractions like Powell's City of Books are within a six-minute walk.