Field Service Coordinator

Job Description

This role covers two areas: Service coordination (scheduling and dispatching technicians, customer follow-up, and documentation support) and Parts support (identifying part numbers, quoting/invoicing, order tracking, and warehouse coordination).

Job Requirements

Responsibilities:

Service Coordination

• Coordinate and schedule services, appointments, or dispatch of technicians
• Maintain accurate records of service requests, interactions, and outcomes
• Prepare service documentation and invoicing support
• Monitor the progress of service delivery to ensure that timelines are met and that services are carried out efficiently
• Follow up with customers on appointment confirmations, job status, and completion
• Communicate delays, changes, and schedule updates to customers and internal teams
• Prepare and distribute reports on service activities and outcomes to management.
• Gather feedback from clients to identify areas for improvement in the delivery process
• Process incoming parts inquiries and identify the correct part numbers from manuals, drawings, and equipment records
• Prepare and send parts quotes, and follow up on open quotes
• Enter and track customer parts orders from receipt through shipment
• Coordinate with the warehouse on stock availability, picking, packing, and shipping
• Keep customers informed of order status, tracking, and expected delivery
• Maintain accurate customer, pricing, and part records in the ERP/CRM system

Required Qualifications :

• High school diploma or equivalent
• At least five years of experience in service coordination, customer service or a related field
• Proficiency with Microsoft Office (Outlook, Excel, Word) and comfort learning new software
• Strong communication and interpersonal skills
• Problem‑solving and conflict‑resolution abilities
• Organizational and time‑management skills
• Ability to maintain detailed records and manage multiple tasks

Preferred Skills:

• Experience in an industrial, electrical, or equipment-service environment
• Technical understanding of field operations and related tools
• Familiarity with ERP or service management software
• Knowledge of shipping and receiving processes

Discover exciting job opportunities in and around Fountain Valley, California! This vibrant city located in Orange County offers a perfect blend of urban amenities and natural beauty, making it an ideal place to grow your career. With proximity to popular attractions like Mile Square Regional Park, South Coast Plaza, and the Pacific Ocean's beaches, Fountain Valley provides a lively backdrop for your professional journey. Immerse yourself in the region's diverse art scene, savor delicious Vietnamese cuisine, catch a show at the Segerstrom Center for the Arts, or cheer on the Anaheim Ducks or Los Angeles Angels at nearby sports venues. Join us in Fountain Valley and experience a career path filled with endless possibilities and unforgettable moments!