Service Coordinator - Roofing

Service Coordinator - Roofing $25 - $30 per hour | Fountain Valley, CA | On-site | Permanent Join a strong and growing commercial roofing team as a Service Coordinator - essential part of the service team - lead and execute. A bit about us: We are a growing commercial roofing and building services organization committed to delivering exceptional customer experiences through responsiveness, operational excellence, and strong internal teamwork. Our service division supports clients through maintenance, repair, warranty, and ongoing facility needs across a fast-paced environment. Why join us? Stable, growing company with long-term opportunity Collaborative and team-oriented culture Exposure to operations, service, and client management Opportunity to make an immediate impact Competitive compensation and benefits package Job Details The Service Coordinator plays a critical role in keeping service operations running efficiently by coordinating work orders, supporting invoicing and scheduling, communicating with clients, and assisting field leadership with administrative and operational functions. This is an hourly, full-time, in-office position. Responsibilities Service & Work Order Coordination Create, schedule, and manage service work orders Generate purchase orders and assist with invoice processing and reconciliation Track work order progress and maintain accurate status updates in client systems and portals Verify warranty eligibility and coordinate related documentation Support billing processes, invoicing, and collections follow-up as needed Assist with preliminary notices and manufacturer warranty administration Ensure completed service documentation is accurate and client-ready Client & Internal Communication Communicate scheduling updates and service timelines with clients Coordinate approvals and project-related communications Respond to customer inquiries via phone and email in a timely and professional manner Prepare and track service proposals and follow up on open opportunities Schedule meetings and coordinate communication between internal and external teams Administrative & Operational Support Assist with onboarding and administrative support for new team members Support payroll and timesheet tracking for field personnel Help maintain inventory records for materials, vehicles, and equipment Assist with expense and purchasing administration Coordinate office logistics and supply management Qualifications High school diploma or GED required 3+ years of administrative, service coordination, customer service, or operations support experience Strong Microsoft Office and Excel skills Excellent organizational skills with ability to manage multiple priorities Strong written and verbal communication skills Experience within construction, roofing, service, facilities, or trades industries preferred Bilingual English/Spanish preferred Experience with ERP/CRM systems such as Sage, Paycom, Dataforma, or similar platforms is a plus Preferred Traits Self-starter with strong follow-through Detail-oriented and process-driven Comfortable working in a fast-paced environment Professional and customer-focused mindset Strong problem-solving and communication skills Jobot is an Equal Opportunity Employer. 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