Customer Service Representative

Customer Service Representative

Job Category: OH-Banking Requisition Number: CUSTO001505

Posted: April 3, 2026

Full-Time

On-site

Hillsboro Branch Hillsboro, OH 45133, USA

Description

Customer Service Representative

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on telephone; referring to other bank services.

Records transactions and other special services; preparing currency transaction reports, initiate and verify wire requests

Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative

Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, completing safe-deposit box transactions

Reconciles cash drawer; counting and packaging currency and coins; turning in excess cash and mutilated currency to supervisor; maintaining supply of cash and currency

Imaging and QC of scanned documents

Complies with bank operations and security procedures by participating in all dual-control functions; auditing other tellers' currency, balancing of vault, and coin sorter

Maintains customer confidence and protects bank operations by keeping information confidential

Contributes to team effort by accomplishing related results as needed in projects and assignments

Continuing education on products and procedures as well as regulatory compliance training as it relates to teller duties

Complete all assigned training modules and continued education with passing scores before the deadline.

Inform Branch Supervisor of any new or recurring customer or employee situations that needs attention, participate in weekly/monthly meetings and provide suggestions and feedback. 100%

Minimum Qualifications:

• High School diploma required
• Specialized training in related field desirable
• Prior banking, cash handling or accounting experience is desirable
• Superior customer service
• Excellent communication skills both written and verbal
• Customer oriented approach to handling problems
• Attention to detail
• Knowledgeable computer skills

EOE/AA

#LI-DNI

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.