Experienced Service Advisor

Job Description

Job Description

Honda of North Hollywood is looking for a service advisor who possess exceptional customer service skills. 

What You?ll Do:

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions
• Assist all customers (retail and shop) in selecting suggested service in a friendly, professional, and efficient manner
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport
• Generate service order estimates/quotes for customers
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow up
• Resolve customer complaints
• Maintain value, quality, and integrity
• Continue to maintain our dealership's value, quality, and integrity
• Analyze information and evaluate alternatives in an effort to resolve issues and make sound, timely decisions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:

• Minimum high school diploma or GED equivalent required
• Previous experience as a Service Advisor is preferred
• Self-motivated, goal-oriented, enthusiastic presence with an ability to work effectively and efficiently in a team environment.
• Excellent communication, customer service, organizational and negotiation skills
• Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Strong computer and phone skills
• Work effectively and efficiently as an individual and in a team environment.
• Have and maintain an excellent driving record.
• Professional appearance and work ethic
• All potential employees must pass pre-employment testing including a background check and drug screen

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Sit and/or stand interchangeably throughout the day.
• Sit and/or stand for long periods at a time.
• Use hands, fingers and arms continually, frequently and throughout the day.
• Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
• Pick-up, lift and carry items that may exceed 50 pounds.
• Operate and drive vehicles or equipment, as needed, in a safe manner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we offer:

• Exceptional pay with opportunies to advance
• Fast paced work environment
• Paid training and development
• Career growth opportunities
• Medical, dental, vision and other benefits for you and your qualified family members
• Paid vacation and sick time
• 401(k) retirement program with Company Match

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Honda of North Hollywood reserves the right to revise or change job duties and responsibilities as the need arises.

 

Honda of North Hollywood is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.