Customer Service Representative

Job Title: Customer Service Representative 3 Estimated Start Date: 26 January 2026 Building Location: 2120 West End Av Schedule: 7-4 or 8-5 (including anticipated OT) Pay Range: $20.00/hr – $23.00/hr (direct pay based on experience) Interview Timeline: Tentative interview dates: Jan 6–8, 2026 Job Description The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow‑up as needed. Customer service agents may be inbound, outbound or a combination of both. Position’s Contributions to Work Group Provide regional support to dealer requests and perform administrative functions for the team. Typical Task Breakdown Resolve customers’ service or billing complaints by exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess the validity of complaints and determine possible causes. Interaction with Team Daily communication with Team Leads and other reps. Team Structure 14‑person team, all reporting to the work director. Work Environment All office. Candidate Requirements Years of experience: 5‑7 years of customer service experience. Past or additional job titles or roles that would provide comparable background: Account Administrator. Top 3 Skills Effective communication Problem solving Technical Skills (Required) Soft skills (Required) Organization Ability to work independently and manage one’s time. Relationship Management (Desired) Seniority Level Mid‑Senior level Employment Type Contract Job Function Customer Service Industries Manufacturing, Financial Services, and Banking #J-18808-Ljbffr Dexian