Business Intelligence Analyst

Role Description

The Business Intelligence Analyst is responsible for designing, delivering, and supporting data, automation, and AI-enabled solutions that enhance operational efficiency, transparency, and performance across Service Delivery functions. This role partners with business stakeholders to identify process improvement opportunities, translate requirements into scalable solutions using the Microsoft Power Platform, and ensure all automation and AI capabilities comply with established AI Governance, security, and compliance standards. The ideal candidate is a proactive, analytical professional with a strong passion for innovation, continuous improvement, and responsible technology adoption.

This is a remote, work-from-home position. Candidates must reside and be authorized to work in the United States.

Main Responsibilities

• Collaborate with Service Delivery stakeholders to identify automation, analytics, and AI use cases that drive measurable operational improvements.
• Design, develop, and maintain solutions using Power Apps, Power Automate, and Power BI.
• Apply AI-enabled capabilities responsibly while adhering to AI Governance standards.
• Develop and maintain Power BI dashboards and SQL-based datasets.
• Document solutions, support adoption, and provide ongoing optimization.

Qualifications

• Bachelor's degree or equivalent experience in analytics, information systems, or a related field.
• Experience with Power BI, Power Apps, Power Automate, and SQL.
• Experience delivering stakeholder-facing automation or analytics solutions.
• Familiarity with AI governance, data security, and responsible AI principles.

Preferred Qualifications

• Experience with Dataverse, SharePoint, or Microsoft Teams integrations.
• Exposure to Microsoft AI tools or Copilot capabilities.
• Understanding of Service Delivery or operational performance metrics.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

• $67,703 - $90,270 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY
• $71,088 - $94,784 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI
• $74,474 - $99,297 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.