Customer Service Representative
HJB Travels
Customer Service Representative Travel Industry (Flexible Schedule)
Galena, Illinois, United States
We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.
You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.
Key Responsibilities:
- Handle customer inquiries via phone and email
- Assist clients with travel questions, reservations, and general support
- Provide accurate information regarding destinations, policies, and procedures
- Maintain professional and courteous communication at all times
- Follow established company processes and service standards
- Document customer interactions as needed
Qualifications:
- Strong verbal and written communication skills
- Customer service experience preferred, but not required
- Ability to work independently and manage time effectively
- Basic computer skills and comfort using online systems
- Attention to detail and a customer-first mindset
- Interest in the travel industry is a plus
What We Offer:
- Flexible scheduling options (part-time or full-time)
- Training and ongoing support
- Opportunities for advancement within the travel industry
- Supportive and team-oriented work environment
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Vacancy posted 3 hours ago
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