Supplier Development Manager Customer Services

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Job Description:

The employee is expected to adhere to all Company policies procedures and regulations. This position is part of the Airbus Customer Services team. The Aftermarket Supplier Development Manager (SDM) is responsible for executing local missions for Airbus Customer Services supply chain & quality teams providing the proximity reactivity and industrial expertise needed to drive the development of Aftermarket suppliers. You will report directly to the Head of Supplier Management in America with a day to day reporting line to the Head of Airbus Aftermarket Supplier Development in Europe. You will work with Airbus aftermarket suppliers based across the United States. The position will involve an estimated travel ratio of more than 50% to the supplier facilities. You will closely work with the Supply Chain and Quality managers in charge of Aftermarket Suppliers monitoring. Upon SCQM request you will assess the suppliers capability/capacity and identify potential weakness in the industrial processes. You will monitor supplier improvement (short-term) and development (long-term). You will also intervene on supplier industrial issues to implement containment mitigation and corrective actions (short-term). You will actively contribute to secure suppliers performance and guarantee customer satisfaction. Training and development will be provided to ensure the required skills and competences are attained. Core Business In support of the Aftermarket SCQMs in charge of Suppliers compliance and performances ensure:

Supplier Development: Lead supplier development missions & projects to improve aftermarket supplier performance across Quality Cost and Delivery. Scope includes all Airbus Customer Services segments such as Fleet Efficiency Upgrades Aircraft Lifecycle FHS Satair as well as Airbus Corporate Jet and Asset Management.

Supplier Audit & Assessment: Coordinate and execute a comprehensive suite of assessments on Suppliers capacity capability Industrial maturity & performance:

• Derisking & surveillance assessments (Transfer of Work Industrial Ramp-Up out of production programs)
• Aftermarket Capacity Management (CMA) for spares and repairs
• Recovery Assessment (8D Supplier Events industrial improvement)
• Approval and Surveillance assessments: Support Process Capability Assessment (SPCA) for OEMs and Customer Fleet Services Assessment (CFSA) for MROs.

Risk Identification & Mitigation: Identify and monitor industrial risks such as volume fluctuations long-term support industrial changes and organizational restructuring and propose effective mitigation strategies to the SCQM.

Stakeholder Communication: Facilitate transparent communication regarding supplier performance and development plans. Support the development of Customer services operations in America by providing information on Suppliers and connecting with the Aftermarket Supplier Management community as well as the line-fit Supplier Development community.

Required skills Education:

Required: Bachelors Degree in Engineering/Industrial Engineering or similar field. Equivalent work experience may be considered in lieu of education.

Experience:

Required: Minimum of 8 years professional experience in a procurement operations environment (monitoring auditing developing suppliers/operations) or equivalent.

Preferred: 10 years of relevant professional experience. Aerospace industry and/or manufacturing experience

Must be a Qualified Assessor/Auditor.

Knowledge and expertise of Quality Regulations (part21 and part145) Practical Problem Solving International Mgmt. system standards Authorities / Regulations / Standards Knowledge of QMS Auditing/Assessing / Risk Management / Continuous Improvement (Lean Six Sigma) desirable.

Licensure/Certifications:

Required: Valid Drivers License

Preferred: Green Belt/Black Belt certification CPIM certification (Certified in Production & Inventory Management)

Knowledge Skills Demonstrated Capabilities:

Significant experience in supply chain (or procurement operation)

Good knowledge of customer support (Airlines operation)

Good knowledge of regulation EASA Part 145 and Part 21

Good knowledge of supplier surveillance method

Significant experience in performance improvement projects (8D/9S )

Team player; collaborative mind-set & stakeholder management skill

Demonstrated ability to work effectively in a multi-lingual multi-cultural environment

Ability to effectively coordinate the work of others with different technical skills and experiences

Ability to lead problem definition using a matrix organization and without direct management authority by leveraging communication and interpersonal skills

Good personal organization rigor

Clear and synthetic communication at all levels within the suppliers organization and Airbus to influence the decision making - Ability to summarize complex industrial situations in a clear manner

Stress resistance

Fluent English

FHS Satair and Upgrade business knowledge would be a plus

Good knowledge of SSC (incl. ASR/GRISS) & Services Side letter would be a plus

Citizenship:

Authorization to work in the U.S. is required.

Travel Required:

50% Domestic and International

Clearance:

na

Decision Making Complexity: The Job holder will be part of a team and will be able to act autonomously and but operationally driven by the Customer Services commodity in Europe. The management support for the Job Holder is US based as are the suppliers. Most internal customers will be based in Europe. This role will manage multiple suppliers while deferring to Lead SCQM for key decisions and complex resolutions.

Physical Requirements:

The job content requires the ability to travel via car and airplane. Must be able to sit stand walk and view computer monitor for long periods of time. Requires hearing and vision.

Organizational information: The job holder will be part of the Airbus Americas Customer Services team whose internal customer is the Aftermarket Control Supplier organization in Europe primarily and all Airbus Customer Services business lines. Nature of Contacts: Involved negotiation type Communication on a daily basis with internal and external parties Physical Requirements: The job content requires the ability to travel via car and airplane. Must be able to sit stand walk and view computer monitors for long periods of time. Requires hearing and vision.

Equal Opportunity: Airbus Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. Airbus Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As a leader in our field Airbus Group provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. As a matter of policy Airbus Group does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Airbus Americas Customer Services Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Supplier Management

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetics pregnancy marital status veteran status or other legally protected addition to federal law requirements Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion demotion termination layoff recall transfer leaves of absence compensation benefits and training. Airbus expressly prohibits any form of workplace harassment based on race color religion sex sexual orientation gender identity national origin age disability genetics pregnancy marital status veteran status or other legally protected status. As a matter of policy Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will meaning either the company or the employee can terminate the employment relationship at any time with or without cause with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

Required Experience:

Manager