Operations Supervisor

Location Zip Code: 38134-7429. Job Family: Operations Supervisors. We are seeking a hard‑working, innovative, detail‑oriented, and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full‑time position located in the Memphis, TN area. What We Offer Competitive annual salary $50,000-65,000/year Annual performance bonus Yearly incentive trip Company iPhone provided Save money from driving our vehicle Company gas card provided Group Health, Dental, and Vision plans Pet insurance, Life insurance, and EAP benefits 401K with employer match up to 4% Paid holidays and paid time off Opportunity for advancement Upbeat and exciting company culture and much more! Responsibilities Responsible for customer retention, employee retention and improving customer revenue for the assigned team Meet requirements for personal service production Continually monitor and balance labor utilization with production to optimize overall efficiencies Manage payroll for all Service Professionals and Lead Service Professionals within the team Strive to achieve high operational efficiency and effective labor management Ensure safe and efficient delivery of quality services for growth and success of areas Execute plans for improvement of deficiencies identified by leadership and report progress Meet KPI standards Create a positive atmosphere of learning and growth for all Service Professionals Actively seek opportunities to develop, improve, and innovate themselves and their teams Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools Review Service Professional performance metrics with the Operations Manager Manage, maintain, and ensure delivery of high‑level service quality from Service Professionals Deliver excellent customer service to potential and existing customers Perform pest control services for customers at scheduled appointments and ensure all levers are utilized to ensure route completion Collaborate with Operations Manager and Regional Trainer to support service standards and expectations in the field Remain compliant with state and federal laws, regulations, and licensing Obtain local and state licensing Qualifications Excellent verbal, written, and communication skills Interpersonal and collaboration skills Strong analytical and problem‑solving skills Ability to analyze information and think systematically Strong ability to lead and manage a team Proficient with Google Drive functions or related software Valid U.S. driver’s license for a minimum of 3 years Clean driving record (no more than one moving violation in the past year and no more than two moving violations in the past four years) Drug test and background check will be performed on all new hires Ability to obtain and maintain all licenses/certificates required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please inform your recruiter. Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr