Japanese Bilingual Customer Service Desk Associate - Major Airline
$23.51 per hourAitworks Inc
Job Description
Job Description
A major Japanese airline located in Torrance, California is seeking a Customer Service Desk Associate to join its team. This is a great opportunity for someone who is eager to improve their communication skills and grow in a customer service environment. A dedicated training team will provide strong support, so candidates can feel confident applying.
Job Summary
The Customer Service Desk Associate will provide customer service by handling travel-related inquiries, managing travel arrangements, and supporting company promotions in order to meet customer needs.
Main Responsibilities
- Handle customer service inquiries and travel arrangements
- Assist customers with travel-related questions and requests
- Support company promotions and customer-facing services
- Perform general administrative duties
- Use computer systems and phone equipment to support daily operations
Requirements
- Bilingual in Japanese and English
- Must be authorized to work in the United States
- Must be able to work 8-hour shifts, including weekends and holidays
- Must be reliable and punctual
- Ability to operate interactive computer terminals and telephone equipment, including handsets and headsets, for extended periods
- Excellent verbal communication skills
- Strong reading comprehension, listening, and analytical skills
- Excellent interpersonal skills
- Associate degree or higher preferred
Position Details
Employment Type: Full-time
Job Category: Customer Service
Languages Used: English / Japanese
Location: Torrance, California
Pay: $23.51 per hour
Work Schedule
This position requires an 8-hour shift with a 30-minute break. Candidates must be available to work both Saturday and Sunday.
Daylight Saving Time / PDT
- Early shift: 6:00 AM – 2:30 PM
- Late shift: 7:30 AM – 4:00 PM
Standard Time / PST
- Early shift: 5:00 AM – 1:30 PM
- Late shift: 6:30 AM – 3:00 PM
For the first several years, the schedule will include weekends with weekdays off. However, the company offers a shift exchange system within the team.
Benefits
- Company-designated holidays
- Sick leave and paid time off
- Shift exchange / daily schedule exchange system
- Health insurance, including medical, vision, and dental
- Flexible Spending Account, FSA
- Employee Assistance Program, EAP
- Life insurance and optional voluntary life insurance
- 401(k) retirement plan
- Travel benefits for international and domestic Japan flights
- Pre-tax commuter benefits
- Bereavement leave
- Service awards and service award holidays
- Educational assistance program
- Retiree benefits
After six months of employment, the employee, family members, and parents become eligible for discounted airline ticket benefits.
$23.51 per hour
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