Customer Service Team Lead

Customer Service Team Lead

Berger Moving & Storage is growing and that means exciting new career opportunities! Join an iconic family of companies known for our strong culture, exceptional team camaraderie, and commitment to professional growth and development.

At Berger Moving & Storage, our success starts with our people. We are committed to hiring individuals who take pride in their work and are driven to exceed the expectations of our customers and partners. Our ideal candidate connects with our mission"to help every customer have a positive, memorable experience"and embodies our core values: "being open, honest, and fairwhatever we do, we do it right and we do it together".

Berger Moving & Storage is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger Moving & Storage has proudly served individuals and businesses for over 110 years. Today, we are one of the largest agents for Allied Van Lines, with a nationwide network of 18 locations across the United States.

At Berger Moving & Storage, our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Berger's Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interactions, and strive to be open, honest and fair will be at the top of our list.

We are seeking a Customer Service Team Lead to join our team in the Twin Cities. The Team Lead is responsible for overseeing the daily activities and performance of the Move Coordination team, while also managing a pipeline of their own moves and accounts. This position provides leadership, guidance, and support to Move Coordinators while maintaining accountability for accurate move planning, communication, scheduling, and overall service execution.

Responsibilities:

• Lead, supervise, and support the daily activities of the Move Coordination team while fostering a positive and collaborative team culture
• Provide ongoing coaching, training, and guidance to Move Coordinators
• Provide first layer of response to escalations from customers
• Work directly with the Director of Operations on team development, process improvement, and new initiatives
• Assist with onboarding and training new team members
• Manage their own pipeline of moves while maintaining capacity to assist the team when needed
• Provide account, personnel, and shipment updates to Director of Operations weekly through one on one meetings
• Other duties as assigned

The successful candidate for this position will share the following knowledge, skills and abilities:

• A minimum of a High School diploma or equivalent is required. Secondary education is preferred;
• A minimum of 3 years of customer service experience is required;
• Previous team lead/supervisory experience preferred
• Must be able to demonstrate previous successful experience performing the following key skills: Proficiency in Microsoft Office suite of products. Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.);
• Strong customer service and interpersonal skills;
• Good oral and written communications skills;
• Strong attention to detail;
• Ability to handle heavy phone work;
• Ability to multitask in a fast-paced environment;
• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions.

Along with the opportunity to be an agent of change and make your own mark at a great company with a unique culture, we can we offer you:

• Competitive Pay;
• Medical, Dental & Vision Benefits;
• PTO (begin accruing your very first day of employment!);
• 401K;
• Employee Discounts with Verizon, Sketchers and more!

Berger Transfer & Storage, Inc. is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.