Customer Development Manager (Remote - East Coast or Central Time Zones)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends® and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage and treat gastrointestinal and metabolic‑related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial and emotional wellbeing. Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

POSITION OVERVIEW

The Customer Development Manager (CDM) is responsible for driving commercial performance through strategic distributor partnerships (e.g. UNFI, KeHE). This role leads the execution of an indirect go‑to‑market model, ensuring alignment across internal teams and distributor partners to maximise distribution, sales velocity and retail activation. The CDM acts as the primary point of contact for assigned distributors, translating brand and category strategies into executable plans that deliver revenue, profit and market share growth.

KEY RESPONSIBILITIES

Own the strategic relationship with assigned distributors, including Joint Business Planning (JBP). Develop and execute growth strategies focused on distribution expansion and assortment optimisation. Influence item authorisation, merchandising programmes and promotions. Lead execution of the indirect selling model. Drive new item launches within distributor systems. Identify and close distribution gaps across channels. Manage distributor trade investment and promotional funding. Ensure strong ROI aligned to strategic priorities. Own P&L responsibility for distributor business. Partner to optimise inventory levels and forecast accuracy. Mitigate risks related to out‑of‑stocks and excess inventory. Analyse distributor data to generate insights. Lead internal and external business reviews. Inform pricing and promotion strategy. Act as liaison across internal teams and distributors. Enable distributor sales rep teams with tools and insights. Partner with field teams on retail execution.

EXPERIENCE AND EDUCATION REQUIREMENTS

Bachelor’s degree in business or related field is preferred. 5+ years’ experience preferred; minimum 2 years managing large customers desired. Distributor experience (UNFI, KeHE) preferred. Experience managing indirect selling models. Experience in consumer goods, and the Natural Channel is highly preferred. Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.

SKILLS

Knowledge regarding project management, and experience with setting up and managing projects in a complex, fast‑moving environment. Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals. Strong cross‑functional relationships with assigned accounts. Proficient in MS Office Suite (Word, Excel, Power‑Point, etc.). Ability to manage multiple priorities and multiple brands/categories. High level of organisational skills, good written and oral communication skills. Ability to work independently and meet deadlines. Must be able to multi‑task and follow‑up when responses are needed. Deep understanding of the assigned customer and how to develop demand creation plans. Strong understanding of distributor‑based models. Advanced analytical and financial skills. The ability to utilise creativity and push beyond the obvious, comfortable going into “unchartered” territory in setting out recommendations and goals. Problem solver with a solutions‑oriented mindset. Must be a dynamic leader who can push past obstacles and overcome objections. Understand the value of listening to customers, gaining insights and moving objectives forward. Must be an articulate communicator who can quickly synthesise data. P&L management, advanced analytical and financial skills. The approximate pay range for this position is $110,000 to $140,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestlé offers performance‑based incentives and a competitive total rewards package, which includes a 401(k) with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com). It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognise the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at View email address on click.appcast.io or please dial 711 and provide this number to the operator: View phone number on click.appcast.io. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at Job Requisition: 406129

• Salaried
• J-18808-Ljbffr Nestlé Health Science