Member Services Associate

Member Services Associate Colorado Springs, CO 80923 Overview Salary Range $15.16 - $16.70 Hourly Travel Percentage None Category Hospitality - Hotel Description Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us. If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here! POSITION SUMMARY: This is an entry-level position for someone who wants to learn and gain valuable experience. If you have various interests, enjoy serving in multiple roles, and want to work in a fun and dynamic atmosphere, apply today! The purpose of this position is to provide consistent quality service, accurate information regarding all areas of club operations, and to monitor Member Services Desk, including but not limited to policies and procedure. With a can-do spirit and willingness to help wherever needed, you will thrive at Villa Sport. In addition to the Member Services department, you may be trained and assigned to one or more of these club areas: Caf Recovery (reception) Housekeeping Sports Facilities JOB LISTING DETAIL Villa Sport anticipates this job opportunity will close by July 1, 2026 and we have 2 positions to fill in this time. These details may change at any time based on business needs. COMPENSATION AND BENEFITS INCLUDE: $15.16-$16.70, based on relevant experience to the role. CO state sick leave pay. 401K with dollar for dollar match up to 4%. Complimentary club membership. Discounts on club products and services. QUALIFICATIONS: Excellent phone skills; ability to handle intermittent heavy phones Efficient, well-organized, able to handle a variety of duties simultaneously Previous customer service experience Bilingual a plus Minimum 16 years of age (certification requirements vary for caf roles) Five-star customer service skills Excellent communication skills Good organizational skills Ability to quickly learn new tasks or technology Enjoy working in a fast-paced and varied environment where the customer is first Committed and flexible Outgoing, friendly and able to work with and serve all kinds of people Fast learner with a variety of interests High energy with a positive outlook and can-do spirit Team player who enjoys taking on new challenges Progress toward high school diploma or college degree preferred Additional skills and certifications required may apply to work in various departments.