Patient Access Coordinator

Patient Access Representative

Valley View Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Patient Access Coordinator who excels at this role:

• Provides support for the daily operations of Patient Access functions while performing the day-to-day duties of a Registration Clerk.
• Must be able to foster positive work relationships with co-workers and demonstrate flexibility in adapting to work demands.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow-up.
• Provide and complete IMM's & MSP's timely to be compliant.
• Maintain Lobby and Registration wait time to less than 10 minutes.
• Emergency Room wait time should be less than 30 minutes from MSE.
• Verifies insurance and runs estimators for pre-registration accounts.
• Supports lobby functions as needed which includes answering multi-line phone and direct calls using appropriate scripting.
• Contact insurance companies to obtain and verify insurance benefits and authorizations.
• Calculates patients' responsibility for services rendered
• Verifies and reviews patient's insurance status and takes steps to ensure compliance is met as stated in mandated guidelines
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
• Provides explanation of process and addresses concerns and questions.
• Maintains daily collection totals for the department
• Orders department supplies
• Assist with daily cash deposit
• Reviews and corrects assigned departmental reports daily
• Post patient discounts and account adjustments
• Continually educates all registration staff on any changes pertinent to their roles
• Support the coordination of all department meetings and gatherings in and outside the facility
• Performs other duties or responsibilities as assigned by the Patient Access Supervisor or PFSD
• Regular and reliable attendance is an essential function for this job

What we're looking for

Education:

• High School Diploma or equivalent is required.

Required Skills:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Schedule: PRN (as needed)

This position does not have a set weekly schedule. You'll be called in to work when extra help is needed—such as covering for someone, handling busy periods, or filling gaps in the schedule. Hours can vary from week to week, and there's no guaranteed hours.

More about Valley View Medical Center

Come work where you are appreciated for who you are not just what you can do. Valley View Medical Center is a state-of-the-art hospital is licensed with 52 medical/surgical beds, 12 acute rehabilitation beds, 12 intensive care beds, and an eight-bed labor, delivery, and post-partum unit, and is the only all private bed hospital in the area.

The Tri-State area has sunshine almost every day of the year. The beautiful clear skies, breathtaking sunsets on mountains to the east and west of us, and a mixture of the Great Outdoors along Arizona's West Coast (the Colorado River) plus bountiful indoor activities provide something to do for everyone of any age.

EEOC Statement:

Valley View Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.