Customer Success Manager

Want to join the team building the future of hiring? Apply by chatting with Anna - we use Talent Pronto to screen our own candidates. A real human reviews every interview.Interview here: Talent ProntoTalent Pronto is an AI-powered hiring platform that helps employers find qualified candidates faster. Our AI interviewer, Anna, engages every applicant in a natural conversation - at 2 p.m. or 2 a.m. - asks the behavioral questions that uncover real qualifications, scores candidates against your specific criteria in an unbiased manner, and schedules interviews with only the top prospects. We help employers cut screening time dramatically while making better hires.About the RoleWe\'re looking for a Client Success Manager to own the full client lifecycle from onboarding new employers onto our platform through ongoing support and account growth. You\'ll be the primary point of contact for our clients, ensuring they get maximum value from Talent Pronto.This isn\'t a traditional customer service role. We need someone who is technical, resourceful, and comfortable working directly with AI tools and SaaS platforms. You\'ll be troubleshooting issues, building client-facing materials, conducting screen-share training sessions, and thinking in systems to improve our processes. Some QA instincts such as spotting edge cases, testing workflows, documenting bugs will serve you well here.What You\'ll DoOwn client relationships end-to-end, from initial onboarding through ongoing support and retentionConduct onboarding sessions via screen share, training clients on the Talent Pronto platformTroubleshoot client issues, often requiring you to dig into workflows, test scenarios, and identify root causesCreate presentations, guides, and other client-facing materialsUse AI tools (particularly Claude) daily to improve your work and support clientsIdentify patterns in client feedback and work with the founding team to improve the productDocument processes and build scalable systems as we growWhat We\'re Looking For2-4 years of experience in client success, account management, implementation, or a similar client-facing roleStrong technical aptitude: comfortable with SaaS platforms, screen sharing, remote troubleshooting, and learning new tools quicklyProficiency with AI tools like Claude; you use AI to work smarter, not just fasterSystems thinker who can spot inefficiencies and build better processesExcellent communication skills: clear, professional, and confident on video callsSelf-directed and resourceful; comfortable with ambiguity in an early-stage environmentBonus: Background in recruiting, HR tech, or healthcare hiringBonus: QA experience or mindset. You naturally test edge cases and document issues clearlyWhy Talent ProntoEarly-stage startup with real traction in healthcare hiringDirect access to founders; your input shapes the product and companyRemote-first cultureOpportunity to grow as the company scalesStart Your ApplicationWant to join the team building the future of hiring? Apply by chatting with Anna - we use Talent Pronto to screen our own candidates. A real human reviews every interview.Interview here: