Hotel Front Desk, Guest Representative

Job Description

Job Description

Description:

Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service at the front desk. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.

Job Duties:

• Ensure the safety, and security of our guests, by maintaining guest privacy at all times.
• Answer the telephone, and direct incoming calls to the appropriate department.
• Utilize persuasive selling techniques to sell, and upsell, guest rooms.
• Promote other services of the hotel, including food & beverage, meeting(s) & event(s), and group function(s).
• Enter guest room reservations into the property management system.
• Assign guest rooms and check guests into the property management system.
• Listen to guest requests and concerns, and resolve in a professional and courteous manner.
• Communicate room status updates with the housekeeping department via ALICE Platform.
• Communicate guest room maintenance and housekeeping requests via ALICE Platform.
• Process guest departures, and handle monetary transactions.
• Demonstrates a positive attitude, and maintains a professional appearance.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with guests, and team members, in a professional manner.
• Ability to understand and adhere to proper credit, check, and cash handling policies and procedures.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to stand for extended periods of time.