Express Service Advisor

Gold Rush Subaru

Auburn, CA

Job Description
Job Description
Gold Rush Subaru is seeking a professional, customer-focused Express Service Advisor to join our service department. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and has a passion for the automotive industry.
As an Express Service Advisor, you will serve as the primary point of contact for customers visiting our Express Service Department. You will help ensure a smooth, efficient, and positive service experience from check-in to vehicle delivery.
Responsibilities
Greet customers promptly and professionally
Write repair orders for express maintenance services
Recommend manufacturer-required maintenance services
Communicate service timelines and updates clearly
Coordinate workflow with technicians and service staff
Conduct walk-around inspections and document vehicle condition
Ensure accurate documentation and billing
Deliver exceptional customer service and build customer relationships
Help maintain efficient vehicle flow through the express lane
Qualifications
Previous automotive service advisor or customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic automotive knowledge preferred
Strong organizational and computer skills
Positive attitude and team-oriented mindset
Valid driver’s license with acceptable driving record

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Vacancy posted a month ago

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