Sr. Revenue Cycle Relationship Manager (EHR platform)

Job Description Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end‑to‑end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non‑profit Certified Community Behavioral Health Clinics (CCBHC) as well as for‑profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top‑ranked Behavioral Health EHR solutions. Qualifacts has headquarters in Nashville and Tampa with employees across the globe, many with strong healthcare and clinical backgrounds to help bring you the best solutions possible. We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered. Job Title Senior Revenue Cycle Relationship Manager Responsibilities Client Relationship Management: Building and maintaining strong, long‑lasting relationships with clients, becoming their trusted advisor and advocate within the company. Account Management: Proactively managing a portfolio of RCM client accounts, ensuring the timely and effective delivery of our services by way of delegation and direction of work to the operations team. Client Onboarding: Collaborating with cross‑functional teams to ensure a smooth and efficient onboarding process for new RCM clients. Performance Monitoring: Continuously monitoring key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles. Client Communication: Regularly communicating with clients to provide updates on their account status, share industry insights, and offer best practices; gathering client feedback and insights to drive product improvements and enhancements. Issue Account Resolution: Addressing client concerns, inquiries, and issues promptly and effectively, collaborating with internal teams to find solutions. Assess agencies billing requirements, EDI files, and other RCM processes, seek collaborative solutions, and prepare and present recommendations. Resolve complex concerns with partners and team members with minimal support from leadership to ensure a productive revenue cycle. Responsible for developing complex mitigation plans for RCM risks (functional gaps and inefficiencies) associated with the revenue cycle. Navigate all levels of the organization and Qualifacts to meet customer engagement and escalation needs. Identify and facilitate growth opportunities. Serve as primary resource for communication points with existing customers across all business segments. Conduct regular partnership reviews with customers to exhibit value in terms of adoption, support and performance. Remain up‑to‑date and able to navigate industry standards aligned with customer needs. Qualifications Bachelor’s degree, plus 4 years of related experience in client success, account management in healthcare or RCM industry; or master’s degree and 2 years of related experience. Experience in a customer‑facing role in healthcare with increasing levels of responsibility using EHR applications for medical billing, or behavioral healthcare billing. Experience with state billing requirements and insurance standards across different states. Deep understanding of revenue cycle management processes and healthcare billing with proven success with increasing complex accounts. Exhibits advanced RCM knowledge and expert software knowledge. Proficient in reporting and data analytics, financial statements (P&L, balance sheet, revenue & expense). Strong customer service skills, excellent written and oral communication, ability to think quickly and logically. Strong attention to detail, follow‑through skills, and customer‑focused mindset. Strong organizational and project management abilities, analytical skills to interpret data and trends. Exposure to behavioral/mental health care strongly preferred. Able to serve as informal team lead and liaison for cross‑department new feature operational readiness. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Tishman Speyer Properties