Head of Business Engagement-Managing Director

Head Of Business Engagement For Fusion

Harness your technical and strategic expertise to shape innovative client solutions and bridge product capabilities with real-world challenges!

As Head of Business Engagement for Fusion within the firmwide Chief Data & Analytics Office, you will lead a global team aligned with JPMorganChase Lines of Business and Corporate Functions—partnering with business and product leaders to understand their problems, prioritize high-impact use cases, and accelerate delivery and time-to-value with the Fusion Customer Success and Product teams.

Job Responsibilities:

• Build and deepen executive partnerships across JPMorganChase businesses and Corporate Functions, serving as a trusted advisor on data and AI strategy to align Fusion adoption with priority outcomes and funding.
• Shape and prioritize a high-impact use case portfolio, quantify value, and secure sponsorship to accelerate delivery.
• Lead structured discovery to define problem statements and facilitate deep-dive workshops with Fusion Customer Success and Product to quickly align on the business problem.
• Ensure a seamless sales-to-implementation handover to Fusion Customer Success and Product, transferring customer goals, challenges, and value proposition to guide implementation and assess product gaps, ensuring information continuity across teams and accelerating time to value.
• Define and report outcomes tied to business value (e.g., revenue, efficiency, risk reduction, cycle time); drive continuous improvement using adoption and utilization metrics.
• Cultivate long-term, multi-level relationships across LOBs and Corporate Functions—from analysts to C-suite—building credibility through consistent delivery, deep domain fluency, and proactive engagement.
• Champion responsible AI principles, ensuring use cases adhere to firmwide standards on ethics, fairness, transparency, and model risk management.

Required Qualifications, Skills, and Capabilities:

• 14 yrs+ experience in Financial Services, Enterprise Data & AI, Cloud firm.
• People leadership & global team management with demonstrated experience leading managers and/or senior individual contributors in a global, matrixed environment.
• Strong coaching, org design, talent development, and performance management skills.
• Domain expertise in one or more JPMorganChase businesses/functions (e.g., asset/portfolio management, retail banking, credit, fraud, or commercial banking), with a track record of translating business needs into data/AI solutions.
• Strong foundation in data and AI—including data architecture (ingestion, modeling, governance, quality), analytics/ML lifecycle, MLOps/observability—with working knowledge of GenAI and agentic AI patterns and their appropriate use cases.
• Proven facilitation skills to lead discovery and deep-dive workshops with Business, Customer Success, and Product; adept at synthesizing complex inputs into clear problem statements.
• Executive communication and storytelling skills—able to align stakeholders, articulate value hypotheses, and secure sponsorship.
• Experience prioritizing and managing a portfolio of use cases with quantified value, clear success metrics, and phased delivery plans.
• Hands-on familiarity with cloud-native data/AI platforms and modern tooling such as Python, GenAI, prompt management/orchestration, and Salesforce.
• Proven ability to manage projects, coordinate cross-functional teams, and deliver results in a fast-paced environment, with strong problem-solving skills and adaptability to changing client needs.

About Us:

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.