Call Center Agent

Position Overview One New Creation, LLC is seeking a customer-focused Call Center Agent to assist with incoming and outgoing customer communications, appointment scheduling, and follow-up activities. Key Responsibilities * Answer incoming customer calls promptly and professionally * Make outbound calls for appointment confirmations and follow-ups * Schedule consultations and update appointment information * Provide general information about company services * Document customer interactions accurately * Route questions or concerns to the appropriate team member * Follow up with customers as directed * Maintain organized customer records Schedule & Work Environment * In-person customer support environment * Standard weekday business hours * Professional and collaborative workplace Benefits * Competitive hourly pay * Paid training * Professional development opportunities * Opportunities for career advancement Minimum requirements: * Strong verbal communication and active listening skills * Professional phone etiquette * Customer-focused and courteous approach * Strong organizational and multitasking abilities * Basic computer proficiency * Reliable and team-oriented * Previous call center or customer service experience is helpful but not required

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