Service Desk Technician

Service Desk Technician

Workplace Type: On-site
Position Overview

The Service Desk Technician is responsible for delivering a positive customer experience by professionally and efficiently handling incoming support requests. This role provides troubleshooting assistance for hardware, software, and service-related issues, including support for field operations and specialized equipment. The technician will also assist with system monitoring, data entry, configuration tasks, and operational support activities.
This position requires strong communication skills, attention to detail, and the ability to remain calm and effective in fast-paced or high-pressure situations. It offers long-term growth potential within a supportive, close-knit team environment.
Key Responsibilities

• Provide customer support by answering incoming calls and assisting with troubleshooting hardware and service-related issues.
• Serve as a backup operator to help maintain system integrity.
• Monitor error logs, alerts, and communication systems; escalate issues according to established protocols.
• Enter and validate data within scheduling or operational systems.
• Complete daily checklists accurately and on time.
• Participate as a team member on assigned projects.
• Perform user acceptance testing for new software releases.
• Complete system configuration tasks as assigned.
• Monitor processing errors, perform initial troubleshooting, and escalate when necessary.
• Support additional operational duties as assigned.
• Work during peak operational periods as required.

Top Skills & Attributes

• Strong problem-solving ability with a calm, steady approach under pressure.
• Detail-oriented communication, both verbal and written.
• Technical aptitude-experience with computers, gaming, hardware assembly, or troubleshooting is beneficial.
• Ability to multitask and manage shifting priorities.
• Customer-focused mindset with a willingness to learn new tasks.

Required Experience

• Experience in a service desk or entry-level IT support environment.
• Familiarity with troubleshooting hardware and software issues.
• Ability to work effectively with users at all levels.

Preferred Qualifications

• Associate or bachelor's degree (preferred but not required).
• Openness to learning and taking on new responsibilities.

Value Proposition

• Long-term opportunity within a growing organization.
• Supportive, collaborative, on-site team environment.

Job Type & Location
This is a Contract to Hire position based out of Portland, OR.
Pay and Benefits
The pay range for this position is $18.00 - $18.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Portland,OR.
Application Deadline
This position is anticipated to close on Jun 18, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.


Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.