Principal Client Success Manager

Strategic Client Success Manager

Preference for applicants who are based in London or can easily and reliably commute to London as needed

Full-time with benefits

Up to 25% travel

What you will do

You will have responsibility for driving long-term value, adoption, and growth across Clearspeed's most strategic key clients. This role partners closely with executive stakeholders, product, sales, and delivery teams to ensure measurable outcomes, retention, and expansion while serving as a trusted advisor on Clearspeed's technology and use cases.

Responsibilities

• Own the post-sales relationship for strategic clients, acting as the primary point of contact.
• Build strong relationships with executive sponsors and operational leaders.
• Develop and execute client success plans aligned to business objectives and outcomes.
• Partner with clients to understand their current and future business goals and challenges to provide actionable solutions to drive product adoption and increase usage of Clearspeed solutions.
• Ensure clients realize measurable value from Clearspeed's solutions.
• Drive product adoption, usage, and best practices across client organizations.
• Identify expansion, upsell, and cross-sell opportunities in partnership with Sales.
• Manage renewals and proactively mitigate churn risks.
• Track and report on client health, KPIs, and success metrics.
• Serve as a subject-matter expert on Clearspeed's technology, use cases, and roadmap.
• Lead client calls and product training sessions as well as providing ongoing consultation on best practices and effective workflows.
• Lead executive business reviews, QBR's, POV evaluations and strategic planning sessions.
• Translate client feedback into actionable insights for Product and Engineering teams.
• Advocate for client needs internally while balancing scalability and product strategy.
• Partner with Sales on onboarding, account strategy, and commercial growth.
• Coordinate with Implementation, Support, and Product teams to deliver a seamless client experience.
• Track all client requests, product enhancements and software bugs.
• Contribute to process improvements, playbooks, and client success best practices.
• Perform additional related duties as required.

Who you are

We value team members who are innovative, driven, and enthusiastic. You must be a proven self-starter with a hands-on mentality and a result-oriented attitude. You must be inquisitive and creative in solving problems and understanding new clients; structured and process-driven but efficient in execution; energetic, passionate, and resilient by nature!

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• At least 10 years of professional experience in Strategic Client Success, Client Service, Account Management or equivalent experience within B2B SaaS with a strong focus on client communication, global relationships and project management.
• Experience managing complex, enterprise, or strategic accounts.
• Strong executive presence and ability to influence senior stakeholders.
• Proven track record of driving retention, adoption, and revenue growth.
• Excellent communication, presentation, and relationship-building skills.
• Comfort working with data, analytics, and performance metrics.
• Strong Microsoft Office skills including PowerPoint, Word and Excel.
• Excellent verbal, written communication and presentation skills.
• Ability to prioritize workload to meet critical objectives and timelines, and work in a multitasking environment.
• Exceptional team player, but also comfortable working independently.
• Knowledge of the insurance industry is highly preferred.

Who we are

At Clearspeed, we are driven by corporate DNA committed to the service of others and a passion for our AI-enabled technology that is redefining risk assessment. Our fast-growing team spans operations across the US, Canada, and EMEA. Together our team of brilliant minds, diverse in expertise and experience, collaborate and contribute to a shared vision of enabling trust, faster.

Our company is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion in our workplace, and we welcome and encourage individuals of all backgrounds to apply and join us on our journey to build trust faster.

Why join us?

Impactful work

Collaborative environment

Work-life balance

Our benefits (may vary based on geographical location)

Competitive compensation: salary + performance-based bonuses

Stock options

Unlimited paid time off

Health and wellness coverage

Join us at Clearspeed and be a part of our success story. Together, we can make a difference!

Salary

Salary range is based on national benchmark data of comparable roles, skills and experience level. Exact compensation will be based on individual skills and experience, and location which will be assessed during the interview process.