Service Advisor

Service Advisor – Tom Wood Toyota

Tom Wood Toyota, located in Whitestown, Indiana, is seeking an experienced, customer-focused Service Advisor to deliver an exceptional service experience. In this role, you'll combine your automotive knowledge, communication skills, and commitment to customer satisfaction to help clients maintain and repair their vehicles while building lasting relationships.

Benefits

• Paid Time Off and Vacation
• Paid Holidays
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life and Disability Insurance
• Professional Training and Career Development
• Tuition Reimbursement
• Employee Service Awards
• Opportunities for Career Advancement

Key Responsibilities

Customer Service

• Welcome every customer with a professional, friendly, and personalized approach.
• Listen carefully to customer concerns and provide clear explanations of recommended services.
• Keep customers informed throughout the repair process, including status updates, timelines, and any additional repair needs.
• Build long-term customer relationships through outstanding service and communication.

Service Coordination

• Prepare accurate repair orders based on customer concerns and technician inspections.
• Work closely with technicians and the parts department to ensure repairs are completed efficiently.
• Develop accurate estimates for maintenance and repair services.
• Review completed repairs with customers, explaining the work performed in clear, easy-to-understand terms.

Sales & Performance

• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition.
• Achieve service sales goals while maintaining honesty, transparency, and customer trust.
• Promote dealership maintenance programs, warranties, and service packages when appropriate.

Qualifications

• Previous experience as an Automotive Service Advisor is required.
• Strong knowledge of automotive systems, maintenance, and repair procedures.
• Excellent communication and interpersonal skills.
• Experience using dealership management systems such as Xtime, Dealertrack, or similar software.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional appearance and customer-focused attitude.
• Valid driver's license with a clean driving record.

Why Join Tom Wood Toyota?

As part of the Tom Wood Group, a family-owned company serving Indiana communities for more than 50 years, you'll enjoy a supportive environment that values teamwork, integrity, and continuous growth. We are committed to investing in our employees through ongoing training, career development, and advancement opportunities.

What Sets Us Apart

• Family-owned company with over 50 years of success
• Strong culture built on integrity, teamwork, and exceptional customer service
• Career advancement opportunities across multiple locations and business divisions
• Comprehensive benefits designed to support you and your family

Our Core Values

• Humbly Confident
• Passionately Driven
• Sincere Desire to Help Others
• Uncompromising Integrity

Employment Requirements

All employment offers are contingent upon successfully completing a background check, motor vehicle record review, Social Security verification, and drug screening.

Tom Wood Group is an Equal Opportunity Employer.