Print Operations & Service Delivery Coordinator - Rochester Hills, MI

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Join Gainwell as a Print Operations & Service Delivery Coordinator supporting print production and service delivery for healthcare program communications. In this role, you will monitor print-production workflows, troubleshoot print and output issues, maintain forms and templates, track service requests, and prepare operational and quality reports. You will collaborate with business, IT, production, and client-facing teams to ensure accurate, timely, and high-quality delivery while identifying opportunities to improve processes and service performance.

What we're looking for

• Minimum of 2 years of experience in print operations, production support, service delivery, document processing, administrative operations, or a related environment.
• Experience monitoring or managing print-production queues using Prisma Print Server or a comparable print-management/production platform.
• Experience troubleshooting print-production issues such as failed jobs, formatting errors, output inconsistencies, or other document-production problems.
• Knowledge of United States Postal Service (USPS) practices and experience working with print forms, templates, documents, or other production materials.
• Strong analytical, problem-solving, organizational, time-management, and communication skills; experience with ServiceNow or a comparable incident/service-management platform is preferred.

What you should expect in this role

• Full-time, on-site position located at 1872 Enterprise Drive, Rochester Hills, MI 48309.
• Work in a fast-paced production and service-delivery environment supporting services that directly impact providers participating in Medicaid programs and benefits.
• Regularly use print-production, document-processing, reporting, and service-management tools to monitor work, investigate issues, and maintain accurate records.
• Collaborate closely with business teams, leadership, clients, IT, and production partners to resolve issues and maintain quality and service standards.
• Access to Gainwell’s competitive benefits package for eligible employees including medical, dental, vision, and 401(k) options in accordance with applicable eligibility guidelines.

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The pay range for this position is $41,300.00 - $59,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.