Patient Experience Coordinator

Job TitleProvide timely, courteous and professional support to Radiologists, as well as to all external customers and internal staff members.ResponsibilitiesBe the primary point of contact for radiologists and residents. Answer incoming calls and direct inquiries appropriately. Upload external imaging studies into Sectra accurately and efficiently. Manage Sectra read lists. Monitor the ER and Inpatient lists in Sectra. Monitor protocol worklists in MiChart. Manage `Results Tracker' list and 'All Read' list throughout the day as per daily demand. Assign/reassign studies to other divisions as required. Assign studies to radiologists if needed. Email 3D lab for images when requested by radiologist. Page/call/communicate with providers as requested by radiologists. Communicate with ER physicians regarding outside imaging requests. Utilize paging system to contact appropriate staff as required. Signing into Microsoft Teams Page when arriving. Updating RRC of the day in Sharepoint. Monitoring MRI Clearance Microsoft Teams page. Update job board with doctor assignments. Monitor fax machine. Communicate with PACS Team and User Support as needed to resolve issues and support operations. Ensure overnight 1800 preliminary reports are staffed timely. Check Qgenda for doctor assignments. Assist radiologists with daily work, including research. Assist in assigning medical students to a Resident/Fellow. Maintain cleanliness to the Reading Room Coordinator area and light cleaning/stocking when necessary. Assist in the training of new employees. Collecting paperwork from technologists when needed. Processing FFR (Heartflow requests) when needed. Monitor Teams groups associated with your Reading Room. Send paperwork to HIM for scanning when needed. Prepare patient files for diabetic PET patients when needed. Load images into Citrix and MIM.Required QualificationsDemonstrates a high standard of teamwork by demonstrating adaptability, dependability, flexibility, and willingness to share information and resources. Demonstrates the ability to work independently in a fast-paced, ever-changing, and potentially stressful environment. Demonstrates strong organizational skills with the ability to prioritize work effectively. Demonstrates professionalism, attention to detail, and the ability to follow direction and accept constructive feedback. Demonstrates strong written communication skills, including correct spelling and proper grammar. Demonstrates strong interpersonal and verbal communication skills, including active listening. Demonstrates reliability, including maintaining excellent attendance. High School diploma or equivalent. Two or three years of experience in direct customer service role, involving face-to-face or phone-based patient/customer interaction. Basic knowledge of medical terminology. Availability to work holidays are required.Desired QualificationsKnowledge of MiChart is preferred. Knowledge of Medicom is preferred. Knowledge of Sectra is preferred. Knowledge of Microsoft Teams is preferred. Previous experience in healthcare or radiology environment. Knowledge of health system policies and procedures. Basic understanding of radiology workflows, terminology, and imaging systems.Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.Work ScheduleMonday-Friday 8:00am-6:00pm (40 Hours each week, Day off will vary)Work LocationsUH, Mott and PavilionUnion AffiliationThis position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO StatementThe University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.