Sr. Product Manager, New Services

Sr. Product Manager, New Services

Greater Chicago area Hybrid onsite 3 days per week

Role Summary

This role is critical for scaling our smart home access ecosystem and driving our SaaS Revenue. It will have high visibility to senior leadership teams and ownership of results for our emerging products roadmap, brand and pricing strategy, and integrated marketing plans. You will create and execute multi-year operating plans aligned to our overall business objectives (revenue, gross profit, operating income, quality, delivery, cost and innovation); track category financial performance; and ensure organizational alignment of product category priorities and goals.

Responsibilities:

• Develop, communicate and implement product strategy for assigned business unit product category; deliver brand strategy, product category management, integrated marketing planning and pricing strategies
• Drive annual and multi-year operating plans and results for their product category, which is aligned to our overall business objectives (revenue, gross profit, operating income, quality, delivery, cost and innovation); track product category financial performance; ensure organizational alignment of product category priorities and goals
• Support achievement of full P&L objectives for the assigned product categories, driving profitability, volume growth and market share, as well as execution of product and services
• Own achievement of product category average net selling price and gross margin, recommending and implementing pricing objectives, strategies, and guardrails to extract maximum value on new and existing products; focus on growing revenue through product line mix and average net selling price improvements, improving margin through cost reductions and updating product line with incremental innovation, growing engagement through improvements to user experience
• Define and communicate the product category vision in support of the business unit strategy, including maintaining a clear product roadmap aligned to business goals in the short- and long-term; emphasis should be on fast-paced new product development and releases, sustaining product support and insight driven; product strategy should include both hardware and software focus in order to deliver compelling user experiences
• Develop and implement the strategy for their product offering, brand, and channels; partner with marketing, sales, and customer experience leaders to develop go-to-market strategies to win in targeted customer segments; lead the creation of end-to-end operational plans to drive profitably, grow and scale the business; work cross functionally to ensure achievement of product line objectives
• Serve as a Product Owner leading the development and owning the implementation and sustaining of end user connected experiences, including uncovering real-time consumer insights, driving user experience requirements, creating business cases and winning value propositions, and leading cross-functional development teams
• Ensure cross-functional marketing team has the necessary processes and procedures in place to manage the quality, cost, and delivery of products; identify areas for improvement, propose improvements to leadership and ensure team takes action when corrections are needed
• Develop a clear after-sales and service strategy to ensure customers are cultivated and supported in the long term, with the Customer Experience and Marketing teams, as appropriate
• Provide product content guidance and prioritization, integrated marketing planning and pricing strategies, facilitating and/or leading daily scrum activities, and executing against clearly defined timelines

Requirements:

• Bachelor's Degree in Business, Marketing, Computer Science, Engineering, or related field
• 5+ years' experience in Product Management and/or Marketing role
  • Including 3+ years' technical product/program manager focusing on smart home/IoT products
• Technical product development experience with overseas OEM/ODM vendors
• Able to travel up to 25%

Nice to have:

• Master's in Business Administration (MBA)