Appointment Setter

Appointment Setter

Under the direct supervision of the Dispatch Supervisor, the Appointment Setter coordinates all Participant medical appointments, acting as a liaison between Participants, caregivers, and the Interdisciplinary Team (IDT) to manage internal/external specialist visits, transportation and communication, ensuring schedules align with care plans, documenting everything in the Electronic Health Record, and serving as a key contact for families, focusing on efficient, participant-centered care delivery.

Responsibilities:

• Scheduling & Coordination
• Communication Hub
• Documentation
• Reporting
• Compliance

Qualifications / Requirements:

• Must have a high school diploma or equivalent.
• Two (2) years of scheduling, administrative, or clerical experience.
• Experience with EMR or medical scheduling software is strongly preferred.
• Experience working with a frail or elderly population is preferred.
• Bilingual in English and Spanish is preferred.

Required Skills

Knowledge, Skills, and Abilities:

• Understanding of healthcare setting and the elderly.
• Strong organizational, communication (verbal and written), and customer service skills are essential.
• The role requires a detail-oriented, dependable, and flexible individual who can work in a fast-paced environment and manage multiple priorities with a compassionate and professional demeanor.
• Proficient in the Microsoft Office suite, including Outlook, Word, Excel, PowerPoint, and other desktop applications.
• Attention to detail and the ability to function independently in a fast-paced environment are required.
• Ability to ensure all scheduling follows PACE guidelines, authorizations, and confidentiality rules (HIPAA).
• Excellent customer service and communication.
• Ability to work collaboratively within a healthcare team
• Responsible, self-directed, but able to accept supervision and constructive criticism appropriately.
• Must have skill in dealing with callers, in person and over the phone.
• Must communicate clearly, exercise courtesy, good judgment, and professional conduct.
• Must have reliable/dependable transportation to and from work.