Workplace Experience Coordinator - New York City, NY

About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Mission Statement: To create a seamless, welcoming, and high-energy environment that empowers employees to do their best work every day while maintaining rigorous public sector security standards. I. Core Responsibilities Front-of-House Excellence: Manage visitor experiences with professional, warm first impressions. Access Control: Enforce public sector visitor logging and badge protocols strictly. Facility Readiness: Conduct daily sweeps of high-touch areas to maintain excellence. Vendor Liaison: Act as primary contact for catering, and maintenance partners. Escort Compliance: Ensure all vendor escorts are completed according to the protocols. Engagement Support: Help plan and execute on-site events II. Mandatory Compliance & Security Complete mandatory Controlled Unclassified Information (CUI) training within 30 days, and follow all public sector facility security procedures without deviation. III. Key Success Metrics (KPIs) Employee Satisfaction (CSAT): Quarterly sentiment scores regarding office amenities and atmosphere. Space Utilization: Regular tracking of meeting room and desk booking data. Issue Resolution Time: Average time to close facility-related support tickets. IV. Operating Principles Security First: Prioritize data and physical security in every daily task. Proactive Problem Solving: Identify facility needs before they become employee roadblocks. Brevity in Communication: Use concise bullet points focusing on outcomes over activities. #J-18808-Ljbffr